Frequently asked questions

To ensure timely delivery, we recommend placing your order at least three weeks before your desired delivery date. This allows us enough time to prepare your custom arrangements and ensure everything is perfect before delivering. Early planning also accommodates any unforeseen delays during transit, ensuring your gift arrives exactly when you want it. Our priority at Gift2Last is to provide a seamless and delightful experience for you.

At Gift2Last, we require full payment upon placing your order. This ensures the prompt processing and timely delivery of your selected gifts. Customers can conveniently make payments using a credit card. This seamless payment process allows you to focus on selecting the perfect gifts while we handle the rest with efficiency and care.

Gift2Last offers convenient delivery options to ensure your gifts reach their intended recipients in a timely manner. For deliveries within the Greater Toronto Area (GTA), we provide the flexibility of directly delivering your gift to the buyer on your behalf or dropping it off at your brokerage. This ensures a seamless and efficient delivery experience for our local customers. For deliveries outside of the GTA, we accommodate our customers' needs with an expanded delivery service. However, please note that additional charges may apply based on the location outside of the GTA. Our goal is to provide the best possible service, and we will inform you of any extra fees during the checkout process.

At Gift2Last, we understand the importance of every personalized gift. Our policy for canceling or refunding customized orders is designed to ensure both customer satisfaction and the high quality of our products. You can cancel your customized order up to 2 weeks before the scheduled delivery date; however, please note that a 10% deduction will be applied to cover the processing and customization costs incurred. Unfortunately, if you request a cancellation or refund after this 2-week period, we will be unable to honor it, as customized orders are crafted to your unique specifications and cannot be resold. We recommend reviewing your customized order details carefully before confirming to avoid any inconvenience. Thank you for your understanding and choosing Gift2Last for your special gifting needs.

At Gift2Last, we require full payment upon placing your order to ensure a smooth and efficient transaction process. We currently accept payments through credit cards, providing our customers with a secure and convenient payment method. Once your order is placed and payment is successfully processed, we will begin preparing your gift for delivery, ensuring it arrives on time and in perfect condition. If you have any questions or need assistance with your payment, our customer service team is readily available to help.

At Gift2Last, we put immense effort into ensuring that the gifts you order match the images and descriptions on our website as closely as possible. However, due to our dynamic inventory situation and availability, we cannot guarantee that the gift will be an exact match. Rest assured, any substitutions will be made with items of equal or higher quality to keep your gift perfect and special! We appreciate your understanding and are committed to making every effort to meet your expectations.